Nestled in the Highlands of Scotland, Knockando Woolmill has ensured the craft of carding, spinning and weaving with local wool has been passed down through generations since 1784.
Skilled craftsmen work with both modern looms and rare antique equipment, dating from as far back as 1870, to create luxury textiles for designers, estates and individuals who seek the unique qualities and exclusivity that only authentic traditional techniques can produce.
Responsible to Operations Manager / Marketing and Merchandising Manager
Key duties and responsibilities
Visitor Centre
Being the first point of contact for visitors, providing a friendly welcome and informing visitors about the site and their visit
Be visible at all times, maintaining a consistent, engaging and professional manner to provide a high quality customer service
Advising visitors of any events/activities taking place at the Woolmill
Develop and maintain an appropriate level of knowledge of the Woolmill, its
history and working processes
Facilitate in the selling of tour notes, and any other initiatives, including
proactively encouraging visitor donations through donation boxes and GiftAid
Maintain a high standard of presentation in all public spaces
Shop
Assisting customers with product enquiries
Undertake daily cleaning and merchandise replenishment
Assist with stock deliveries and merchandise display
Performing stock takes as required
Process sales transactions efficiently and effectively
Assist with preparing craft merchandise for sale
Other
Other duties as required from time to time
To apply, please email your CV to office@kwc.co.uk.
Application deadline: Friday 14th April 2023
We are on the look out for enthusiastic, outgoing and committed individuals to join our team of volunteer tour guides.
Open to anyone over the age of 18, experience in delivering tours is desirable but not essential as full training will be provided.
As a tour guide you will be responsible for leading a 45 minute - 1 hour tour of our Grade A listed site to a group of approx. 10 visitors.
We are able to reimburse volunteers for any expenses.
