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Nestled in the Highlands of Scotland, Knockando Woolmill has ensured the craft of carding, spinning and weaving with local wool has been passed down through generations since 1784.

Skilled craftsmen work with both modern looms and rare antique equipment, dating from as far back as 1870, to create luxury textiles for designers, estates and individuals who seek the unique qualities and exclusivity that only authentic traditional techniques can produce.

Visitor Retail Assistant

Responsible to Operations Manager / Marketing and Merchandising Manager

Key duties and responsibilities

Visitor Centre

  • Being the first point of contact for visitors, providing a friendly welcome and informing visitors about the site and their visit

  • Be visible at all times, maintaining a consistent, engaging and professional manner to provide a high quality customer service

  • Advising visitors of any events/activities taking place at the Woolmill

  • Develop and maintain an appropriate level of knowledge of the Woolmill, its

        history and working processes


  • Facilitate in the selling of tour notes, and any other initiatives, including

    proactively encouraging visitor donations through donation boxes and GiftAid

  •   Maintain a high standard of presentation in all public spaces


  • Assisting customers with product enquiries

  • Undertake daily cleaning and merchandise replenishment

  • Assist with stock deliveries and merchandise display

  • Performing stock takes as required

  • Process sales transactions efficiently and effectively

  • Assist with preparing craft merchandise for sale



  • Other duties as required from time to time

To apply, please email your CV to

Application deadline: Friday 14th April 2023

Volunteer Tour Guides

We are on the look out for enthusiastic, outgoing and committed individuals to join our team of volunteer tour guides.

Open to anyone over the age of 18, experience in delivering tours is desirable but not essential as full training will be provided.  

As a tour guide you will be responsible for leading a 45 minute - 1 hour tour of our Grade A listed site to a group of approx. 10 visitors.

We are able to reimburse volunteers for any expenses.

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