Delivery & Returns

To avoid disappointment this Christmas, we've put together a list of the last shipping dates for both UK and international countries to guarantee timely arrival of your Knockando gift 🎁

Last UK posting dates for Christmas 2023

Monday 18th December - Royal Mail Tracked 48*
Wednesday 20th December - Royal Mail Tracked 24*

Last international standard & international tracking and signature services

Monday 11 December - Africa, Central and South America, Asia, Australia, Bulgaria, Carribean, China (People's Republic), Far and Middle East, New Zealand, Norway, Portuga, Spain.

Tuesday 12th December - Cyprus and Malta

Wednesday 13th December - Austria, Belgium, Canada, Czech Republic, Denmark, Eastern Europe, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Poland, Slovakia, Sweden, Switzerland, Turkey, USA

*Any orders made on or after Thursday 21st December, will not be despatched until Monday 8th January.

All of our products are stored at the Woolmill in Knockando, Scotland.

We ship goods out daily. Our post is normally collected between 12:00 PM and 1:00 PM, so orders close to that time may not leave us until the next shipping day.

If you need your order quickly, do get in touch and we'll do our best to help!

For all International orders, delivery starts from £9.00.

We use Royal Mail for international deliveries.

International Tracked and Signed For, estimated 5-18 working days.

Goods may be subject to import duties and taxes outside the UK, which are levied once a shipment reaches your country.

Knockando Woolmill cannot be held responsible for these charges which must be paid for customs clearance.

We want you to satisfied with your purchase. Up to 100 days after purchase, we are happy to accept returns if the product is unused and in its original condition.

We try to make returning goods as quick and easy as possible. For UK customers, to request a returns label, please email office@kwc.co.uk. Once you have downloaded and printed your label, simply attach it to your parcel and drop it off at your local post office.

If you are looking to make an exchange, please include a note in the parcel detailing what you would like instead.