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Delivery & Returns

Shipping 

The office and site will close for the festive break from Thursday 21 December and reopen on Monday, 8 January.

Orders made online during this holiday will not be despatched until 8 January.

 

Last UK posting dates for Christmas 2023

Monday 18th December - Royal Mail Tracked 48*
Wednesday 20th December - Royal Mail Tracked 24*

Packaging

All orders are hand-wrapped with care and attention.

Do contact us if you would like a message included.

Dispatch Time

All of our products are stored at the Woolmill in Knockando, Scotland.

We ship goods out daily. Our post is normally collected between 12:00 PM and 1:00 PM, so orders close to that time may not leave us until the next shipping day.

If you need your order quickly, do get in touch and we'll do our best to help!

UK Delivery

All UK orders, delivery starts from £5.50.
 
We use Royal Mail for UK deliveries.

48 Hours Tracked and Signed For, estimated 2-3 working days.
 

European Delivery

For all European orders, delivery starts from £9.00.
 
We use Royal Mail for European deliveries.

International Tracked and Signed For, estimated 4-10 working days.

International Delivery

For all International orders, delivery starts from £9.00.

We use Royal Mail for international deliveries.


International Tracked and Signed For, estimated 5-18 working days.

Taxes

Goods may be subject to import duties and taxes outside the UK, which are levied once a shipment reaches your country.

Knockando Woolmill cannot be held responsible for these charges which must be paid for customs clearance.

Returns and Exchanges

We want you to satisfied with your purchase. Up to 100 days after purchase, we are happy to accept returns if the product is unused and in its original condition.

We try to make returning goods as quick and easy as possible. For UK customers, to request a returns label, please email office@kwc.co.uk. Once you have downloaded and printed your label, simply attach it to your parcel and drop it off at your local post office.

If you are looking to make an exchange, please include a note in the parcel detailing what you would like instead.

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