The office and site will close for the festive break from Friday 20th December and reopen on Monday, 6th January.

*Any orders made on or after Friday 20th December, will not be despatched until Monday 6th January.

The Mill's last UK posting dates for Christmas 2024

Thursday 19 December - Tracked 48*
Friday 20 December - Tracked 24*

The Mill's last international standard &international tracking and signature services for Christmas 2024

Saturday 7 December - Australia, Brazil, Bulgaria, Cyprus, Finland, Greece, Israel, Italy, Malta, Mexico, Norway, Portugal, Romania and Sweden

Monday 9 December - Czech Republic, Malaysia, New Zealand, Poland, Saudi Arabia, Spain, Turkey and United Arab Emirates (UAE)

Wednesday 11 December  - Austria, Denmark, India, Lithuania, Philippines, Qatar, Slovakia and Slovenia

Friday 13 December - Belgium, Canada, China (People’s Republic), Croatia, Estonia, Hungary, Iceland, Latvia, Luxembourg, South Korea, Thailand and USA

Monday 16 December - France, Germany, Hong Kong, Ireland, Japan, Netherlands, Pakistan, Russia, Singapore, Switzerland and Taiwan

All orders are hand-wrapped with care and attention.

Do contact us if you would like a message included.

All of our products are stored at the Woolmill in Knockando, Scotland.

We ship goods out daily. Our post is normally collected between 12:00 PM and 1:00 PM, so orders close to that time may not leave us until the next shipping day.

If you need your order quickly, do get in touch and we'll do our best to help!

All UK orders, delivery starts from £5.50.We use Royal Mail for UK deliveries.

48 Hours Tracked and Signed For, estimated 2-3 working days.

For all European orders, delivery starts from £9.00.

We use Royal Mail for European deliveries.International Tracked and Signed For, estimated 4-10 working days.

For all International orders, delivery starts from £9.00.

We use Royal Mail for international deliveries.

International Tracked and Signed For, estimated 5-18 working days.

Goods may be subject to import duties and taxes outside the UK, which are levied once a shipment reaches your country.

Knockando Woolmill cannot be held responsible for these charges which must be paid for customs clearance.

We want you to satisfied with your purchase. Up to 100 days after purchase, we are happy to accept returns if the product is unused and in its original condition.

We try to make returning goods as quick and easy as possible. For UK customers, to request a returns label, please email office@kwc.co.uk. Once you have downloaded and printed your label, simply attach it to your parcel and drop it off at your local post office.

If you are looking to make an exchange, please include a note in the parcel detailing what you would like instead.