Nestled in the Highlands of Scotland, Knockando Woolmill has ensured the craft of carding, spinning and weaving with local wool has been passed down through generations since 1784.
Skilled craftsmen work with both modern looms and rare antique equipment, dating from as far back as 1870, to create luxury textiles for designers, estates and individuals who seek the unique qualities and exclusivity that only authentic traditional techniques can produce.
Knockando Woolmill is a historic working wool mill situated in the heart of Speyside. The Woolmill is committed to producing well designed, high-quality products that honour the skills and traditions passed down through generations of weavers.
The Woolmill prides itself on offering a unique experience to visitors and, as ambassadors for the Knockando brand, we require all employees to uphold the high standards that set the Woolmill apart from other attractions.
Open seasonally, the Woolmill visitor centre and shop is the first point of contact for visitors on site. We are looking for a Part-time Visitor Centre assistant for the 2025 summer season, who will provide the best customer service for visitors to the Mill and will be available to work weekends and cover illness and holidays.
The Role:
As the first point of contact you will be engaging with visitors providing a warm welcome and informing them about the site. You will provide assistance with customer enquiries about products and providing information and guidance about the product range.
You will maintain our high standard of presentation and merchandising of products throughout the visitor centre and retail areas, adhering to our guidelines and ensuring displays are well stocked and neatly presented.
Responsible to Operations Manager / Marketing and Merchandising Manager Key duties and responsibilities
Visitor Centre
- Being the first point of contact for visitors, providing a friendly welcome and informing visitors about the site and their visit
- Be visible at all times, maintaining a consistent, engaging and professional manner to provide a high-quality customer service
- Advising visitors of any events/activities taking place at the Woolmill
- Develop and maintain an appropriate level of knowledge of the Woolmill, its history and working processes
Retail Shop
- Assisting customers with product enquiries
- Undertake daily cleaning and merchandise replenishment
- Assist with stock deliveries and merchandise display
- Performing stock takes as required
- Process sales transactions efficiently and effectively
- Assist with preparing craft merchandise for sale
Coffee Shop
- Greeting customers and taking their order.
- Work a barista coffee machine (full training provided)
- Preparing and serving food and drinks.
- Maintain a high standard of cleanliness
To find out more please email office@kwc.co.uk.
We are on the look out for individuals to join our team of volunteer tour guides.
Open to anyone over the age of 18, experience in delivering tours is desirable but not essential as full training will be provided.
As a tour guide you will be responsible for leading a 45 minute - 1 hour tour of our Grade A listed site to a group of approx. 10 visitors.
We are able to reimburse volunteers for any expenses.
To find out more please email office@kwc.co.uk.
Fair Work First is the Scottish Government’s flagship policy for driving fair work and workforce diversity in Scotland.
As a public funded organisation, Knockando Woolmill Trust is expected to adopt fair working employment practices, specifically:
• payment of at least the real living wage
• provide appropriate channels for effective workers’ voice, such as trade union recognition
• investment in workforce development
• no inappropriate use of zero hours contracts
• action to tackle the gender pay gap and create a more diverse and inclusive workplace
• offer flexible and family friendly working practices for all workers from day one of employment
• oppose the use of fire and rehire practice
Additionally, the Scottish Government’s Fair Work First policy seeks to address challenges in the wider labour market by promoting and applying fair work criteria to use of public monies through grant awards, other funding and public contracts.
This will support communities, businesses, other organisations, and the economy.
The Trust already fulfil all the Fair Work First criteria with our own employees.
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